Mountain panorama in summer.
Panorama of snow-covered mountain peaks.
A white, frayed overlay.

Important COOEE alpin information

FAQs and interesting facts for your vacation

All important and useful information (FAQ) for your stay at the COOEE alpin hotels is summarized here.

General questions

How can I book accommodation at the COOEE alpin hotels?

The quickest and easiest way is to book directly via the COOEE alpin website. You can compare the prices of several hotels on our overview page: Booking page for all COOEE alpin pin hotels

If you have already decided on a COOEE alpin hotel, you can also go directly to the corresponding booking page:

Why should I make a direct booking via the COOEE alpin website?

We offer you the best price guarantee directly via our website. In addition, you can only get the most varied offers via our website. Relaxing in Bad Kleinkirchheim, skiing on the Dachstein or a weekend getaway in the Kitzbühel Alps, the best prices are only available from us. As a direct booking advantage, the COOEE alpin site offers the Limitless Rate, which allows you to cancel free of charge until 4 pm on the day of arrival. All this without having to pay a deposit or deposit a credit card.

Where can I buy COOEE alpin Hotels gift vouchers and how do I redeem them?

If you are still looking for the perfect gift, then you can easily buy a gift voucher in our store and give pleasure very quickly.

You can simply enter the code on the voucher under "Booking code" when making your booking and the amount will be deducted from the final price.

How can I change / cancel my booking?

You have booked your vacation via our website and unfortunately have to cancel or change it. Then it's very simple:

  • Visit the booking page of the hotel where you have planned your vacation.
  • Go to the menu item "Modify and cancel"
  • Enter your booking number and your e-mail address.
  • You then have the option of canceling or changing your booking, depending on the cancellation conditions.

Questions about arrival and check-in

What time can I check in?

Check-in is possible from 15:00 on the day of arrival at the hotel reception. If you arrive earlier, you can also park your car in front of the hotel or leave your luggage at the hotel.

Our reception is staffed until 9 pm.

Where can I park my car?

At COOEE alpin there is free parking in front of the hotels. If you arrive with an electric car, you can charge it (depending on availability) at the e-charging stations (prices according to the provider Smatrics).

Can I still check in after 9 pm?

If you arrive after 9 pm, this is of course also possible. Simply call reception on the day of arrival. We will prepare your room card and deposit it in a key safe (Digibox) located outside the hotel. You will receive the personal code to open the box before your arrival.

Please let us know in advance if you will be arriving after 9 pm and fill in your registration details in advance via our online check-in:

Bad Kleinkirchheim +43 5122 195 1050

Dachstein +43 5122 195 1040

Kitzbüheler Alpen +43 5122 195 1030

Where are the COOEE alpin hotels located?

COOEE alpin Hotel Bad Kleinkirchheim

Address: Dorfstraße 78, 9546 Bad Kleinkirchheim

COOEE alpin Hotel Dachstein

Address: Gosauseestraße 15, 4824 Gosau

COOEE alpin Hotel Kitzbüheler Alpen

Address: Speckbacherstraße 79, 6380 St. Johann in Tirol

Questions about the hotels

When is breakfast or dinner served?

Breakfast is served daily from 07:00 to 10:00 from the buffet in the COOEE alpin restaurant. Dinner is also served in the restaurant at the buffet between 18:00 and 21:00.

From when to when can I visit the COOEE alpin Bar?

The bar in the COOEE alpin hotels is open from 10:00 to 23:00.

You can find our drinks menu here.

At what times is the sauna area in the hotels open?

Our COOEE alpin RELAX area is open daily from 15:00 - 21:00.

Can I also book dinner on site?

If you have booked your stay with breakfast, you can also spontaneously decide to book dinner at check-in or at a later date, depending on availability. Simply ask at reception.

I am traveling with my electric car - can I charge it on site?

Yes, of course. Our hotels have electric car charging stations (subject to availability) from the provider Smatrics.

How long is reception open?

Reception is open daily from 07:00 to 21:00.

What included services do I have as a guest at the COOEE alpin hotels?

Only the best for our guests - without unnecessary frills. This COOEE alpin Hotels concept has proven itself at all our locations. Our included services therefore include:

  • COOEE alpin RELAX with sauna and spacious relaxation room
  • COOEE alpin Welcome check-in drink
  • Fitness room
  • Bicycle room
  • The COOEE alpin Hotel Dachstein has a heated ski room. Our hotels in Bad Kleinkirchheim and the Kitzbühel Alps also have their own ski lockers and integrated boot dryers for cozy, warm skiing fun.
  • Free parking directly in front of the hotel and Smatrics charging stations for your electric car (subject to availability)
  • Free Wi-Fi throughout the hotel

Is there a playroom for children in the hotels?

There are play areas for children in all our hotels - equipped with various games, puzzles and coloring books. In the COOEE alpin Hotels Bad Kleinkirchheim & Dachstein there are separate play rooms for our younger guests.

I am allergic to certain foods, can I get adapted dishes?

If you have a food intolerance, please let us know when you book or before you arrive so that we can prepare for your stay in the best possible way.

Is there a room where I can leave my skis or bike?

Our hotels have a bike room in summer and a heated ski room in winter. In Bad Kleinkirchheim and in the Kitzbühel Alps, there are even lockable ski lockers with integrated boot dryers to keep your skis nice and warm.

Can I book a snack for a long day in the great outdoors?

Have you planned a big trip to the Austrian Alps and need a packed lunch for your adventure? Then let reception know and we will prepare a snack for your excursion. With our packed lunch, you'll receive two snacks, a drink, a muesli bar and fruit for your day in the Alps.

Is smoking allowed in the hotel?

No, smoking is not permitted in any of the hotels.

Questions about the rooms

Are there accessible rooms?

Our hotel is there for everyone: so that guests with limited mobility can also spend their alpine vacation with us, there is enough space in our barrier-free rooms in the sleeping and bathing areas.

Our entire hotel is barrier-free.

Why does the room cost different amounts on some days?

The COOEE alpin hotels have flexible prices and these adapt to the seasons and occupancy rates.

Are there special rooms for allergy sufferers?

All our rooms have bed linen for allergy sufferers, we have no carpets in the rooms, but modern PVC flooring.

Can I bring my pet with me?

You are welcome to bring your pet with you. Please let us know in advance or book your pet directly on our website. The cost is €15 per day per pet and you can bring a maximum of 2 pets per room. However, pets are not allowed in the restaurant, sauna, fitness & RELAX area.

Is it possible to get an extra bed or baby crib?

In various room categories it is possible to have an extra bed or baby crib placed in the room free of charge.
An extra bed in the hotel room - flexible sleeping comfort for families on vacation at COOEE alpin Hotels.

Free baby crib in the room - family-friendly service at COOEE alpin Hotels on vacation.

Do I need to bring my own hairdryer, bath towels, soap and shampoo?

Hairdryer, bath towel, hand soap and shampoo & shower gel are part of the basic equipment in our rooms.

Can I book a room upgrade at check-in?

Depending on availability, it is possible to book a room upgrade at check-in. At the COOEE alpin Hotel Dachstein you can upgrade to the Gosaukamm room, at the COOEE alpin Hotel Bad Kleinkirchheim to the Kaiserburg room or Thermenblick room and at the COOEE alpin Hotel Kitzbüheler Alpen to the Apfeldorf room.

Is it possible to book a single or double bed?

All our rooms have beds that can be pushed apart. If you would like us to prepare separate beds for you before your arrival, simply indicate this as a request when you book.

Can I borrow a bathrobe?

You can borrow a bathrobe and slippers from reception for a fee.

Can I drink the tap water in the room?

The tap water in our hotels in the Alpine regions is of a particularly high quality. This is because the tap water in our Alpine regions comes from springs with particularly pure water.

You can also use our COOEE alpin water bottle in all rooms during your vacation.

Questions about check-out

What time do I have to check out by?

On the day of departure, we ask you to vacate your room by 10:00 am. If you would like to extend your vacation a little longer, you can also use our late check-out options. Just ask at reception.

Can I also have a late check-out?

Late check-out is only possible subject to availability and is subject to a fee. Please speak to reception to arrange a late check-out.

Where can I rate the hotels after my stay?

Questions about the regions

What advantages does the Sonnenschein Card offer me?

The Bad Kleinkirchheim Sonnenschein Card offers a personal sunshine moment for everyone! Immerse yourself in the wintry world of the Nockberge and enjoy the wide range of offers. You can find all the benefits here.

A screenshot of the yellow Sonnenschein Card.

What discounts do I get with the St. Johann Guest Card?

  • Free use of regional bus connections
  • Free use of the regional train connection
  • Weekly program and events of the tourism association (e.g. guided hikes in summer and winter)
  • Discounts at the indoor swimming pools in the St. Johann in Tirol region
  • Discounts at the indoor tennis courts of the Panorama Badewelt St. Johann in Tirol and selected courts of clubs in the region
  • Numerous discounts and special offers at partner businesses in the region
  • 10 % discount on St. Johann souvenirs
  • Discounts at excursion destinations such as Swarovski Crystal Worlds and Aurach Wildlife Park

Where can I purchase the Kärnten Card?

You can easily reserve the Kärnten Card when booking on our website. You can also purchase the Kärnten Card at the hotel.

Where can I find the latest news from the regions?

You can find the latest news, events, weather, webcams and much more in our useful links.

How high is the local tax in the respective regions?

The local tax in Bad Kleinkirchheim is € 2.70 per day for people over 17 years of age. There is also a charge of €1.20 per person/night for the Sonnenschein Card guest card.

In Dachstein it is 3,00 € per day for persons over 16 years.

In the Kitzbüheler Alpen/St. Johann in Tirol it is € 2.20 per day for persons over 16 years (from May 1, 2025 increase to € 2.60).

The local tax and the guest card fee are not included in the price and are paid on site.