Important COOEE alpin information
FAQ and useful information for your vacation
All important information (FAQ) for your stay in the COOEE alpin hotels can be found here.
General questions
Where can I book my vacation at the COOEE alpin hotels?
The fastest and easiest way is to book directly on the COOEE alpin website. On our overview page you can compare the price of our different hotels: Booking page for all COOEE alpin hotels
If you have already decided on a COOEE alpin hotel, you can also directly access the corresponding booking page:
Why should I book directly on the COOEE alpin website?
We offer you the best price guarantee directly on our website. In addition, you can only get the most attractive offers on our website. Relaxing in Bad Kleinkirchheim, skiing at the Dachstein or a weekend trip in the Kitzbühel Alps, the best prices are only available with us. As a direct booking advantage, there is the Limitless Rate on the COOEE alpin site with which you can cancel free of charge until 4 pm on the day of arrival. All this without having to pay a deposit and deposit a credit card.
Where can I buy COOEE alpin gift vouchers and how do I redeem them?
If you are still looking for the perfect gift, then you can easily buy a voucher in our store and quickly bring joy.
You can simply enter the code of your voucher in the field “booking code” and the amount will be deducted from the final price.
How can I cancel/modify my booking?
You have booked your vacation through our website but unfortunately you need to cancel or change it.
- Visit the booking page of the hotel where you have planned your vacation.
- Go to the menu item ” Modify and cancel “.
- Enter your booking number and your e-mail address.
- Now, depending on the cancellation conditions, you have the possibility to cancel or change your booking.
- In case you have difficulties or rebooking is not possible contact us directly via email or via phone.
Questions about arrival and check-in
What time can I check in?
Check-in at the hotel reception is possible from 3 pm on the day of arrival. If you arrive earlier, you are welcome to park your car in front of the hotel or leave your luggage at the hotel.
Our reception is open until 9 pm.
Where can I park my car?
At COOEE alpin there is free parking in front of the hotels. If you arrive with an electric car, you can charge it for free (depending on availability). Connectors for type 2 and Tesla are available.
Can I still check in after 9 pm?
The late arrival after 9 pm is also possible. Just notify the reception by phone on your arrival day. We will prepare your room card and deposit it in a key safe (Digibox) which is located outside the hotel. You will receive the personal code to open the box before your arrival.
Please let us know in advance if you will be arriving after 9 pm:
Bad Kleinkirchheim +43 5122 195 1050
Dachstein +43 5122 195 1040
Kitzbüheler Alpen +43 5122 195 1030
Where are the COOEE alpin hotels located?
COOEE alpin Hotel Bad Kleinkirchheim
Adress: Dorfstraße 78, 9546 Bad Kleinkirchheim
COOEE alpin Hotel Dachstein
Adress: Gosauseestraße 15, 4824 Gosau
COOEE alpin Hotel Kitzbüheler Alpen
Questions about the hotels
When will breakfast or dinner be served?
Daily from 7 am to 10 am buffet breakfast is served in our COOEE alpin restaurant. Buffet dinner is also served in the restaurant between 6 pm and 8:30 pm.
When is the COOEE alpin Bar open?
The bar in the COOEE alpin hotels is open from 10 am to 11 pm.
You can find our drinks menu here.
When is the sauna area open in our hotels?
Our COOEE alpin RELAX area is open daily from 3 pm to 9 pm.
Is it possible to book the dinner additionally?
If you have booked your stay with breakfast, you can also spontaneously decide at check-in or at a later time to book dinner. Adults pay 22 € per day, children from 6-15 years will be charged 11 €.
Can I charge my electric car on site?
Yes, of course. At our hotels there are free e-car charging stations (subject to availability) with Type-2 and Tesla plugs.
Is the reception desk working around the clock?
The reception desk is working from 7 am till 9 pm every day.
What inclusive services do I have as a guest in the COOEE alpin hotels?
Only the best for our guests – without unnecessary frills. This concept of COOEE alpin Hotels has proven outstanding at all our locations. That’s why our inclusive services include:
- COOEE alpin RELAX with sauna and spacious relaxation room
- COOEE alpin Welcome Check-in drink
- Fitness room
- Bike room
- In the COOEE alpin Hotel Dachstein there is a heated ski room. In our hotels in Bad Kleinkirchheim and the Kitzbühel Alps, there are also private ski lockers and integrated boot dryers for a comfortably warm skiing experience.
- Free parking directly in front of the hotel is also available as well as a free charging station for your e-car (subject to availability).
- Free W-Lan in the entire hotel
Is there a playroom for children in the hotels?
In all our hotels there are playrooms for children. They are equipped with various games, puzzles and drawing books.
I have a food allergy (gluten intolerance, lactose intolerance). Do I find at your buffet suitable dishes?
If you have a food intolerance, please let us know when booking or before your arrival so that we can best prepare for your stay.
Is there a room where I can store my skis or bike?
In our hotels there is a bicycle room in summer and a heated ski room in winter. In Bad Kleinkircheim and in the Kitzbühel Alps there are even lockable ski lockers and integrated boot dryers, which ensure a comfortably warm skiing experience.
Can I book a snack for a long day in nature?
Have you planned a big trip to the Austrian Alps and need a packed lunch for your adventure? Then contact the reception and you will get a snack prepared for your trip. For a fee of 6,50 € you will get a packed lunch, filled with two sandwiches, a beverage and fruit.
Is smoking allowed in the hotel?
No, smoking is not allowed in any of our hotels.
Questions about our rooms
Is there wheelchair accessibility in the hotel?
Our hotel is for everyone: guests with limited mobility can also spend their alpine vacation with us, there is enough space in our barrier-free rooms in the sleeping as well as bathing area.
Our entire hotel is barrier-free accessible.
Why does the room cost differently on some days?
The COOEE alpin hotels have flexible prices and these adapt to the seasons as well as the occupancy rates.
Are there special rooms for allergy sufferers?
All our rooms have allergy friendly bedsheets, we do not have carpets in the rooms, but modern PVC floor.
Can I bring my pet?
You are welcome to bring your pet. Please notify us in advance or book your pet on our website. The cost is 10€ per day per pet and you can bring a maximum of 2 pets per room. Pets are not allowed in the restaurant, sauna, fitness & RELAX area.
Is there a possibility to get an extra bed or a baby crib?
In several room categories it is possible to add an extra bed or baby crib.
Do I need to bring my own hair dryer, bath towels, soap and shampoo?
In our rooms hairdryer, bath towel, hand soap, shampoo and shower gel are part of the basic equipment.
Can I book a room upgrade at check-in?
Depending on availability, it is possible to book a room upgrade at check-in. At COOEE alpin Hotel Dachstein you can upgrade to the Gosaukamm room and at COOEE alpin Hotel Bad Kleinkirchheim to the Kaiserburg room.
Is there a possibility to book a single or double bed?
In all our rooms there are beds that can be separated from each other. If you want us to prepare separate beds for you before your arrival, simply indicate your wish when booking.
Is it possible to rent a bathrobe?
At our reception you have the possibility to rent a bathrobe and slippers for a fee.
Questions about the check out
Until what time do I have to check out?
On your departure day we ask you to check out of your room by 10 am.
Can I have a late check out?
A late check out is only possible upon availability and will be charged with a fee. Please contact the reception to arrange a late check out.
Where can I rate the hotels after my stay?
You can rate our hotels after your stay through various portals:
Questions about the regions
What advantages does the Sonnenschein Card offer me?
The Bad Kleinkirchheim Sonnenschein Card offers a personal sunshine moment for everyone! Dive into the winter wonderland of the Nockberge and enjoy the wide range of offers. You can find all the advantages here.
What discounts do I get with the St. Johann Card?
- free use of regional bus connections
- free use of the regional train connection
- weekly program and events of the tourism association (e.g. guided hikes in summer and winter)
- discounts in the indoor swimming pools of the region St. Johann in Tirol
- discounts in the indoor tennis courts of the Panorama Badewelt St. Johann in Tirol and selected courts of clubs in the region
- numerous discounts and special offers at partner businesses in the region
- 10 % discount on St. Johann souvenirs
- discounts at excursion destinations such as Swarovski Crystal Worlds and Aurach Wildlife Park
Where can I buy the Carinthia Card?
You can easily purchase the Kärnten Card when booking on our website. You can also buy the Kärnten Card at the hotel.
Where can I find the latest news from the regions?
You can see the latest news, events, weather, webcams and much more in our useful links.
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